November 3, 2014

Diagnosing a Washer That Won’t Run After Filling

Today we have here a Kenmore washing machine, this is a limited edition Kenmore type washer, and the complaint is that it will fill with water and then after it fills with water, it does nothing, it won’t agitate and also will not go into a spin cycle. We’re going to have a look at seeing exactly what’s wrong and what we can do to get things working right again.

So the tools needed for this repair are a multi meter and a Philips Screwdriver. The first thing that we’re going to do here is open up our console; take a look inside, along with our techsheet (another resource you can turn to if you need help with this kind of appliance diagnostic or repair is: – they’re always super helpful). To do that, we are going to remove the Philip’s screws from the console, and our console then we can pull forward on the console and lift it up out of the cabinet, it’s on a hinge or it’s hinged so we just flip the console back like that and it shows all of our console parts here. This is where you’ll find your tech sheet which was right here.

The tech sheet has some good troubleshooting diagnostic steps so on this one here, what we have is, this problem, in the tech sheet, washer will not start. There’s also another one for, washer will not agitate or spin, you can go through either one of these. Either one that you go through should get you to the same scenario, the same part on this particular case here.

transformer relay assembly on Kenmore washing machine repairSo if we follow the steps here, basically we’re going to use our multi meter and it says to, check for hundred and twenty volts between pin one and pin two on the RP3 of the transformer relay assembly, this is our transformer relay assembly, we’re going to plug back in RP2 connecter here and what we’re going to do then is to check for that hundred and twenty volts AC. Set the meter to voltage and that was pin one and pin two of the R3, this is our R3, our RP3 connection on pin one, two, one is starting at the top.

Just going to be black and white wires and we do have a hundred and twenty volts there so it’s kind of a flowchart on where to go if we have correct voltage. So after we check that for correct voltage, we’re going to check, now it wants us to check between pin one, RP3 and pin five of the RP1 connection so we’re going to go, pin one of the RP3 which was our white wire here and pin five on our RP1. On our RP1 connection which is down here, bottom one here so we’re going to go to the fifth connection, which is the last one, grey wire with, just a grey wire there.

So before what we need to do, and what is says at the very beginning here is, before we start checking any of this is depressed any one of the cycle selector paths. So back on the front of this, if we go to our cycle selector, we can select any one of these so I’m just going to put it on to a spin cycle here and we’ll continue testing.

So we’re back on, let’s see here, so we’re going back to the…that gray wire on the RP1 connection and we’re on the pin one of RP3 and we’re checking for hundred and twenty volts there. Which we do have so then, it says if the correct voltage is there, to check for seventeen to twenty one volts AC between pin one and pin two of the RP2 connection on our transformer relay assembly here, so we’re going to go to RP2 which is a small connection here, kind of a ribbon cable connection here and we’re going from pin one to pin two and we’re checking for volts, AC voltage here, so pin one, pin two and I am getting on my multi meter kind of voltage that’s jumping all around it, it’s not staying on any one voltage here.

It says if voltage is incorrect, at this point, between those, it says to replace a transformer relay assembly so, that’s going to be the issue where our washer won’t start, won’t spin, won’t agitate, just fill with water, is our transformer relay port. So I’m going to fix this, repair this, we’re going to have to replace our transformer relay.


Eric Gomez